Frequently Asked Questions
Everything you need to know about your Hammitt experience.
What makes Hammitt leather unique?
We source the finest leathers from premier European tanneries. Our materials are chosen for their buttery soft feel, durability, and ability to age beautifully over time, accented by our signature functional hardware.
Do Hammitt bags come with a warranty?
Yes, we stand behind our craftsmanship with a Lifetime Promise. This covers repairs on hardware, zippers, and rivets to ensure your favorite piece stays in rotation for years to come.
How should I clean and care for my bag?
To maintain the leather's integrity, we recommend using a high-quality leather protector spray before your first use. For cleaning, use a damp cloth with mild leather cream, avoiding harsh chemicals or excessive water.
What is your return policy?
We want you to love your purchase. We accept returns of unused, unworn merchandise with original tags attached within 30 days of the delivery date.
When will my order ship?
Most orders are processed and shipped within 1-2 business days. Once your order leaves our warehouse, you will receive a tracking number via email to monitor its progress.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and select international destinations. Shipping costs and delivery timelines for international orders are calculated at checkout based on the destination.